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Responsibilities
- Work with team members through ZenDesk, Slack, and internal medical records systems to process a variety of administrative workflows including: review, upload and transcribe lab submissions, provide lab orders, escalate billing inquiries, enter member medications, schedule lab work, and various operational tasks
- Execute manual insurance checks using existing processes and tools to ensure patients are eligible for treatment and resolve escalations
- Follow established processes while providing insights and feedback for improvements
- Maintain team SLAs to support internal stakeholders, including transcriptions per hour, email solves per hour, speed to resolution for eligibility escalations, and passing Quality Assurance checks
- Assist with tasks, as needed, to support the larger Member Support and Virta teams
- Facilitate applicant and patient communications while maintaining HIPAA compliance
Requirements
- Available to work 40 hours per week and flexibility to work weekends as needed
- Strong and effective communication skills, with the ability to problem solve
- Experience and comfort using multiple digital tools and systems, with the ability to quickly learn new technologies
- High attention to detail in order to effectively solve tickets the first time around and accurately input data into Virta’s EMR platform
- Ability to think critically and be data-driven in solving patient problems
- Operational experience, especially in a fast-growing, rapidly changing environment
Nice to Haves
- Healthcare, Insurance, or Health-tech experience
- Experience working at a startup or fast-paced working environment with changing priorities and tasks
- Bilingual or multilingual, with a focus on Spanish speaking
- Prior experience using technology tools including GSuite, ZenDesk, SalesForce, and JIRA
- Associates Degree or higher level credentials
Benefits
- Compensation range: $20/hr
- Information about benefits is available on the Virta Careers page at: Virta Health Careers
