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Responsibilities
- Assist customers with tasks ranging from simple inquiries to complex complaints
- Deliver first-class customer service by addressing various questions and challenges
- Strive to achieve key performance goals such as customer satisfaction and quality
- Provide accurate, valid, and complete information using the right tools and methods
Requirements
- Possess a native level of Norwegian (written and oral) and are fluent in English (B2)
- Excel in communication, empathy, and teamwork
- Are available for rotating schedules
- Have a positive attitude and a passion for delivering excellent service
- Are analytical and proactive in problem-solving
Benefits
- Full-time, indefinite contracts (negotiable based on experience and client needs)
- Competitive salary and performance bonuses
- Remote work in Portugal
- Fully paid training on the company and the project
- Career development programs, specialized courses, and language classes
- Private health insurance
- Meal allowance
