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Business Management

Order to Cash – Senior Process Associate-German-Remote RO* Full Time

Summary:

  • Genpact is a global professional services and solutions firm delivering outcomes that shape the future.
  • Genpact has over 125,000 people across 30+ countries, delivering services to Fortune Global 500 companies.
  • The company focuses on business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
  • The role is for a Senior Process Associate in the Order to Cash domain, requiring knowledge in various invoice types and SAP experience.

Responsibilities:

  • Experience in Deductions for a couple of years.
  • Respond to customer emails and phone calls related to payment/dispute status.
  • Research deductions or short pays, including shortages, spoilage, cash discounts (unearned), promotional discounts, rebates, product returns, and other claims made by customers.
  • Validate and resolve deductions by contacting either internal cross-functional teams or customers to collect supporting documents and apply them against payments received.
  • Communicate and follow up with cross-functional team members, including Sales, Key Account Managers, OS&D, Logistics, Customer Service, and Cash Applications.
  • Evaluate existing deductions management processes and propose solutions for improvement.
  • Perform other related duties as assigned.
  • Determine if disputes are valid and issue credit memos if valid.
  • File claims of payment with customers or in customer portals if disputes are invalid.
  • Obtain backup documentation from customers, freight forwarders, and business units.
  • Obtain documentation to support the business’s position on invoices and prepare documentation to rebill customers.
  • Independently manage assigned targets for calls and aged deductions.
  • Speak to Europe-based clients to discuss input and resolve any disputes.
  • Prepare reports, business documents, and presentations for upper management.
  • Data-gathering and modeling strategies for business-wide reporting.
  • Problem-solving to find solutions for data management and reporting issues.
  • Monthly, weekly, and daily reports and dashboard preparation.
  • Demonstrate a high level of self-motivation, energy, and flexibility.
  • Support team priorities and manage workload effectively.
  • Assist in SOP creation and updating.
  • Deliver required data for audit purposes.
  • Responsible for the timely, accurate, and approved entry and maintenance of trade settlements in the ERP.

Requirements:

  • B.Com Graduation.
  • Relevant experience in Order to Cash.
  • Very good written and verbal communication skills.
  • Proficient in MS Office applications, especially in MS Excel.

Benefits:

  • Attractive salary.
  • Stable job offers with an employment contract.
  • Work in a multicultural environment.
  • Various trainings (initiating, soft skills).
  • Possibility of development.
  • Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days, and partner discounts.

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