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Customer Support

Patient Service Representative II – Remote, Spanish Bilingual Required Full Time

Summary:

Tenet Call Center Ops is seeking a Spanish bilingual Patient Service Representative II to provide excellent service in a remote role. The representative will handle scheduling, financial clearance, and pre-registration for patients while ensuring a smooth and efficient process. A high level of multitasking and customer service skills is required, with responsibilities extending to verifying insurance, confirming financial obligations, and maintaining accurate data for patient appointments.

Responsibilities:

  • Complete scheduling and registration functions with patients during one call.
  • Provide timely scheduling, including important appointment details such as prep instructions and directions.
  • Verify patient demographics, insurance information, and secure payment of financial liabilities.
  • Perform collection efforts and ensure payment is made.
  • Verify and match orders to scheduled procedures, including indexing and exporting physician orders.
  • Collect and verify patient demographic and financial data, securing pre-payment for services when necessary.
  • Obtain necessary pre-certifications and authorizations from insurers and healthcare facilities.
  • Perform additional duties as required by department needs.

Requirements:

  • High School Diploma or GED (required).
  • Two-plus years of college or equivalent professional customer service experience (preferred).
  • Experience in telephone/call center environments (preferred).
  • Experience in pre-registration and/or scheduling (preferred).
  • 2-3 years of customer service experience (preferred).
  • Must be bilingual in Spanish.
  • Basic typing skills.
  • Working knowledge of Windows-based computer environment.
  • Ability to multitask in a production-driven call-center setting.
  • Strong written and verbal communication skills.

Benefits:

  • Medical, dental, and vision insurance.
  • 401(k) with up to 6% employer match.
  • Paid time off (vacation & sick leave) – minimum of 12 days per year.
  • 10 paid holidays per year.
  • Health savings accounts and flexible spending accounts.
  • Employee Assistance program and employee discount program.
  • Voluntary benefits, including pet insurance, legal insurance, and long-term care.
  • Signing bonus for qualified new hires.
  • Time and a half for Conifer-observed holidays.

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