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Summary:
- Talent Sam is hiring for a Phone Sales Consultant – Broker Relations Assistant position. The company is a leading Australian non-bank lender that services brokers and borrowers. Talent Sam’s client has funded property-backed transactions across Australia since 2012 and is known for its responsive approach and funding certainty.
- The role involves reaching out to brokers, pitching lending products, and soliciting new loan inquiries while maintaining accurate data in CRM software (Salesforce).
Responsibilities:
- Consistently make outbound calls to brokers to market the client’s products and build a Qualified Account pool.
- Maintain accurate data in the customer relationship management (CRM) software (Salesforce).
- Provide scenarios and qualified contact introductions to the client’s team.
- Deliver exceptional customer service by ensuring appropriate information, appetite confirmation, and reliable action items following conversations with brokers.
- Answer queries from brokers at a high level.
- Ensure all daily follow-up items are actioned in a timely manner.
Requirements:
- Ability to work 9am-5pm Australian time (12am-8am South African time).
- A customer-centric and solutions-focused mindset, willing to make a high volume of phone calls.
- An enthusiastic and professional phone manner.
- Excellent organizational and communication skills.
- Ability to understand the functioning of a CRM database and manage data accurately.
- Confidence to deal with external stakeholders.
- Ability to work autonomously and contribute as part of a team.
- Self-motivated with a desire to exceed expectations.
- Experience in the banking, non-bank, and finance industries is helpful but not essential.
- Working knowledge of the banking industry, Australian housing market, and regulatory environment is helpful but not essential.
