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Summary:
- Kasa is a tech-enabled global hospitality brand, building a hospitality operating system to improve profitability while delivering a high-quality experience to guests.
- Kasa partners with property owners to offer stylish, professionally managed accommodations to both business and leisure travelers.
- The company focuses on combining technology with innovative operations to create a globally scalable hospitality offering.
Responsibilities:
- Execute recurring tasks and maintain a standardized workflow within the organization.
- Ensure the smooth operation of day-to-day activities and perform specific project-related tasks as directed by the Portfolio team.
- Create bulk communications for guests and respond to teams and partners via Slack.
- Triage housekeeping and maintenance requests, tracking their progress.
- Follow recurring processes such as managing room blocks, handling lost and found items, and conducting quality assurance inspections.
- Maintain operational effectiveness using SOPs and resolve problems with confidence, empathy, and creativity.
- Adapt to change and participate in the implementation of changes with internal teams and external service providers.
Requirements:
- Tech-savvy: Comfortable using software applications, operating systems, online communication platforms, and web-based search tools effectively.
- Hall of Fame Host Communicator: Ability to provide clear and concise responses both verbally and in writing.
- Quality Control Leader: Experience in facilitating quality checks across building functions and identifying areas for improvement.
- Reliable: Willingness to work required hours, including nights, weekends, and holidays, and availability for on-call shifts.
- Collaborative: Ability to work effectively through cooperation with portfolio partners to achieve operational goals.
- Process Minded: Ability to execute established processes and workflows with precision.
- Change Agent: Ability to adapt to change while maintaining a positive, can-do attitude.
Benefits:
- Remote Work: Flexibility to work from anywhere, with a team that works remotely.
- Kasa Travel Credit: Free stays with Kasa locations and discounts for friends and family.
- Competitive Salary: Total compensation at or above market rates with additional earning opportunities.
- Other Perks: Wi-fi stipend, home office stipend, and more for qualifying full-time roles.
