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Summary:
- At Medusind, we take immense pride in offering superior, cost-effective solutions covering the whole spectrum of tasks and processes to the healthcare industry.
- A significant factor is that our workforce comes with rich domain expertise and robust compliance norms.
- Our four-prong approach of an excellent management team coupled with a detailed eye for processes experienced manpower, and cutting-edge technology helps us deliver superior, cost-effective services to our clients across the globe.
Responsibilities:
- Develops and maintains effective client relationships to ensure the provision of services rendered are in line with client expectations.
- Manages client expectations by effective communication of services parameters, client responsibilities, and impact of decision making to the provision of service.
- Provides customer service by responding to client requests and questions and resolving client issues within established service levels and committed timeframes.
- Effectively facilitates client meetings with various levels of client contacts, client presentations and project meetings with clients while positively representing Medusind.
- Analyzes the financial health of the clients ensuring that the client is maximizing the result of the Medusind service in order to achieve target collection results.
- Is responsible for executing all scheduled and ad hoc analytical activities using the established tools and methods.
- Develops and implements weekly account reviews along with an action plan for assigned clients/clients at risk to be presented to management.
- Is responsible for identifying and escalating potential trends that are not historically consistent or are determined to be normal to management.
- Acts as a liaison between the client and Medusind. The Practice Consultant has a dotted line responsibility to those individuals from each Medusind department that services the client, such as the collectors, payment posters, billers, development personnel, batch control.
- Other duties may be assigned.
Requirements:
- Bachelor’s degree (B. A.) from four-year College or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
- Strong problem solving/critical thinking/consulting skills.
- Excellent written and verbal communication skills.
- Experience with MS Office suite of products (Word, Excel, PowerPoint) – required.
- Results Oriented – Identifies, analyzes, confronts and overcomes barriers to successful completion of task.
- Customer Oriented – Attentive and responsive to client concerns or needs.
- Adaptable- Capable of adapting to others and new situations; flexible; can handle multiple competing tasks.
- Ability to interface with multiple levels within a client’s organization.
- Detail oriented and highly organized.
Benefits:
- Health insurance.
- Dental insurance.
- Employer-paid life insurance.
- Employer paid short-term and long-term disability.
- Voluntary additional life insurance.
- Employee Assistance Program.
- 48 hours of sick time after three months.
- 80 hours of vacation time after six months.
- $400 referral bonuses.
