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Job Duties/Responsibilities
- Represent Support within Engineering at the highest technical levels.
- Represent the technical and tooling needs of the CSE department within Engineering.
- Interact with customers on complex technical issues, including IT and Security Departments.
- Present roadmaps and technical plans to resolve customer issues.
- Identify and involve Seismic’s Engineering resources on customer escalations.
- Provide input into quarterly planning sessions with Product and Engineering.
- Present updates on customer-facing technical challenges to C-level executives.
- Drive bringing SRE knowledge and tools to the CSE org, working with the SRE/Cloud team.
Requirements
- 10+ years of relevant work experience.
- Knowledge of Cloud services and tools supporting Cloud operations.
- Expert Troubleshooting Skills in a global, SaaS multi-cloud environment.
- Familiarity with Application Monitoring Suites like NewRelic, DataDog.
- Familiarity with .NET applications running on Kubernetes.
- Experience with Browser-based debugging suites including Chrome Developer Tools.
- Networking experience/certifications.
Benefits
- Generous time off, paid company holidays, and end-of-year shutdown.
- Medical, dental, vision, employer-paid life insurance, and disability benefits.
- Access to Health Savings Account with annual employer contribution.
- Free paid telemedicine and wellness offers through medical plan.
- Fertility and family planning benefits with financial assistance for adoption and surrogacy.
- Paid parental leave and family caregiver leaves.
- Annual professional development reimbursement.
- Mental health support with 12 free counseling sessions.
- 401k with annual employer match and equity program.
- Performance-based bonuses and technology stipend.
- Charitable donation matching and Communities of Belonging (Canada).
