Log In
Sign Up
Summary:
The QA Specialist role at Patrianna, a fast-expanding product development firm based in Gibraltar, ensures high-quality service from Risk, Fraud, and Payments teams. Located remotely in Cape Town, South Africa, Patrianna’s global team drives innovation, seeking talented individuals to enhance operations through quality assurance and continuous improvement.
Responsibilities:
- Serve as the quality control specialist across the operations department.
- Conduct process reviews and QA audits of processes and content to ensure compliance with company policies and standards.
- Provide detailed insights to your manager based on audit findings.
- Identify recurring issues through Root Cause Analysis (RCA) and develop action plans to improve Service Level Agreements (SLAs).
- Participate in regular calibration meetings to maintain consistency in quality standards across the team.
- Investigate escalations of customer complaints and instances of non-conformance, documenting findings and recommend improvements.
- Regularly update procedural documentation to reflect best practices and any process changes.
- Prepare weekly and monthly reports to summarise quality assessment results and highlight areas for improvement.
- Ensure QA audits are completed accurately and on time, maintaining precise records of findings.
- Engage in focused group discussions to identify opportunities for process enhancements and streamline QA activities.
- Support the operations teams by undertaking special projects and additional responsibilities as needed.
Requirements:
- Previous experience within a Risk, Fraud or Payments role in the iGaming industry is essential.
- Proven experience in senior operations or quality assurance roles.
- Strong analytical and problem-solving capabilities, with keen attention to detail.
- Excellent ability to communicate and provide clear, actionable feedback.
- Familiarity with back-office software and quality monitoring tools.
- Ability to thrive in a dynamic and fast-paced work environment.
