Regional Director of Field Operations Full Time

Summary:

• AvantStay delivers world-class, authentic, tech-enabled short-term rental (“STR”) group experiences targeted at the millennial generation.
• The company is venture-funded and growing rapidly in the $100+ billion STR industry.
• AvantStay delivers a customized end-to-end experience that is tailored for groups and powered with technology at every layer.

Responsibilities:

• Directly supervise and manage market leaders (Regional Area Managers, Area Managers, and General Managers), including hiring, training, coaching, evaluating performance, and ensuring alignment with company goals.
• Lead and performance-manage team members, fostering a culture of accountability, collaboration, and excellence.
• Conduct regular performance reviews and develop professional growth plans for all direct reports.
• Work closely with team members to ensure high guest and homeowner satisfaction through exceptional communication and mutual accountability.
• Oversee maintenance and vendor management across markets, ensuring efficiency, cost control, and adherence to quality standards.
• Establish and enforce housekeeping standards to guarantee guest-ready properties that exceed expectations.
• Own the outcomes of companywide initiatives, driving execution through cross-departmental collaboration.
• Ensure seamless collaboration with centralized teams, including Revenue, Sales, Owner Experience, Customer Experience, and Onboarding.
• Travel regularly to oversee operations in all assigned markets (up to 75% of the time).
• At times, serve as a main point of contact for cultivating relationships with AvantStay property owners, addressing their needs, and providing clear and consistent updates.
• Act as a bridge between property owners and internal departments, ensuring effective communication and issue resolution.
• Lead the resolution of escalated guest and homeowner issues, ensuring timely and satisfactory outcomes.
• Regularly review owner distribution statements and ensure metrics for homeowner satisfaction are met and exceeded.
• Demonstrate a deep understanding of the short-term vacation rental industry, including trends, regulatory requirements, and market-specific nuances.
• Use the unique aspects of each market to drive operational efficiency, enhance profitability, and tailor guest and homeowner experiences.
• Monitor competitive landscapes to maintain a strategic edge in each market.
• Develop, manage, and monitor operational budgets for assigned markets, ensuring cost efficiency and profitability while adhering to financial targets.
• Enforce best practices for financial control, resource allocation, and reporting.
• Identify opportunities to improve operations, streamline processes, and enhance overall efficiency.
• Leverage technology to optimize team performance and guest satisfaction.

Requirements:

• 4+ years of property management experience, ideally with multi-site locations and exposure to decentralized teams.
• 2+ years of people management experience, including direct supervision of senior leaders.
• Strong leadership, decision-making, and organizational skills, with a demonstrated ability to manage multiple priorities.
• Expertise in maintenance, vendor management, and housekeeping operations.
• Ability and availability to work weekends, holidays, and maintain a flexible schedule to fit current business needs.
• Basic skills in Microsoft Office (Excel, Word, PowerPoint); knowledge of Salesforce or other CRM systems is a plus.
• Ability to travel 50-75% of the time.

Benefits:

• Annual salary range $120,000-130,000 + performance bonus.
• Equity (ESOP).
• Employer-sponsored healthcare insurance (medical, dental, vision).
• Unlimited paid time off.
• Team bonding and off-site events.
• Complimentary and discounted stays at AvantStay properties.
• Paid parental leave.
• Mileage reimbursement.
• Remote work stipend.
• Wellness stipend.

Tagged as: Leadership, Operational Excellence, Property Management, Team Management