Regional Operations Manager at AURA Full Time

WHO WE ARE

AURA is a marketplace that enables anyone to access the closest vetted private security & medical response unit to their location, anywhere, anytime, using a connected device.

AURA’s vision is to create a world where everyone is safe. This is supported by a company
mission focused on making on-demand emergency services more accessible, inclusive, and effective by creating and deploying incredible technology.

WHO YOU ARE

AURA is looking for a dedicated, motivated, and self-driven individual to take on the role of Regional Operations Manager. The role is based in Cape Town and will report directly to the Global Supply Operations Manager.

The role of the Regional Operations Manager is to manage the relationships and all day-to-day operational requirements of the AURA network’s security and medical service providers (suppliers). You will be responsible for analysing and understanding operational performance, managing relationships, resolving issues, and ensuring that all assigned service providers meet AURA’s minimum service levels.

You must be able to work in a fast-paced environment while managing multiple activities at the same time. This person must be a true go-getter, hustler, and A-player. If this is you, apply now!

WHAT YOU’LL DO

• Training of relevant operational personnel
• Fostering and management of relationships with key personnel
• Ensure the service providers successfully adopt AURA’s hardware, software, processes and requirements
• Management and reporting of performance
• Analyse and review various data relating to service levels
• Resolution of technical issues and any problems pertaining to the service providers

SKILLS AND EXPERIENCE

• 2 years of operations, logistics, account management or customer
  service experience
• Excellent communication and people skills
• Ability to manage relationships
• Ability to manage multiple operational requirements simultaneously
• Creative problem solving
• Excellent organizational and time management skills
• Good aptitude for technology
• Experience within the security industry highly advantageous
• Drivers license and vehicle
• Additional requirements:
  o Microsoft office proficiency
  o Computer literacy
  o Zoho and Qlik experience advantageous

REQUIREMENTS

• Drivers license and vehicle

LOCATION

• Cape Town or surrounds

REMUNERATION

• Basic salary
• Fuel and cell phone allowance