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Customer Support

Remote Contingent Contact Center Agent Full Time

Summary:

  • MCI is a leading Business Process Outsourcing (BPO) company specializing in delivering tailored solutions for clients.
  • The company offers a temporary, remote position contingent on hurricane disaster relief needs.
  • The role requires candidates to apply customer service techniques and learn account management systems to help improve the customer experience during disaster relief efforts.
  • Candidates are contacted via email or text as needed, with shifts from 8:00 AM – 8:00 PM ET.

Responsibilities:

  • Assist customers with service inquiries.
  • Learn the common requests and solutions.
  • Improve the customer’s experience.
  • Utilize service techniques and systems.
  • Escalate customer dissatisfaction to proper channels.

Requirements:

  • Must be 18 years of age or older.
  • High school diploma or equivalent.
  • Excellent organizational, written, and oral communication skills.
  • Ability to type swiftly and accurately (20+ words per minute).
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
  • Basic understanding of Windows operating systems.
  • Highly reliable with the ability to maintain regular attendance and punctuality.
  • Ability to evaluate, troubleshoot, and follow up on customer issues.
  • Aptitude for conflict resolution, problem-solving, and negotiation.
  • Must be customer service-oriented (empathetic, responsive, patient, and conscientious).
  • Ability to multi-task, stay focused, and self-manage.
  • Strong team orientation and customer focus.
  • Ability to thrive in a fast-paced environment where change and ambiguity are prevalent.
  • Excellent interpersonal skills and the ability to build relationships with your team and customers.

Benefits:

  • Paid Time Off (PTO) and paid holidays.
  • Incentives & Rewards: Participate in contests with cash bonuses and prizes, including electronics and vacations.
  • Health Benefits: Comprehensive medical, dental, and vision coverage for full-time employees after 90 days of employment; MEC medical plans available after 30 days for all employees.
  • Retirement Savings programs.
  • Short- and long-term disability insurance.
  • Life insurance options.
  • Career growth opportunities with a focus on internal promotions.
  • Paid training.
  • Fun, engaging work environment.
  • Casual dress code.
  • Compensation and benefits tailored to employee needs.

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