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Responsibilities
- Respond to customer inquiries via inbound messages in Spanish and English
- Help customers navigate the platform and troubleshoot technical issues
- Ensure customers have the best possible listening experience
Requirements
- Strong desire to create a unique customer experience
- Passion for providing exceptional customer support
- Experience in inbound messaging support
- Ability to handle web messaging support for 3-5 customers simultaneously
- Professional proficiency in Spanish and English
- Dedicated laptop/desktop with Windows 10 or above
- Willing to install MSQ security software and 2FA app
- Access to a webcam/smartphone for pictures
- Stable broadband internet connection of 25 MBS or greater
- 8 GB RAM or better
- Dual monitors highly recommended
Benefits
- Fully remote position
- Opportunity to support millions of music lovers worldwide
- Work with a global provider of managed digital engagement services
