Renewals Manager (UK, Italy, Spain) Full Time

Summary:

The Renewals Manager (UK, Italy, Spain) at Elastic enhances customer retention for a leading Search AI company. Elastic’s platform, used by over 50% of Fortune 500 firms, leverages AI and search to deliver real-time data solutions. Based in Barcelona, this role drives renewals strategies to support rapid EMEA growth.

Responsibilities:

• Undertaking significant renewals projects as part of laying the foundation for a top-tier Renewals team.
• Engaging directly with Elastic’s client base in your assigned territory, maintaining and growing client relationships.
• Working collaboratively with various departments including Customer Engineering, Sales, Legal, and Cloud teams to optimize the customer lifecycle.
• Delivering a consistent and seamless customer experience, reflecting the high standards of the Elastic brand.
• Contributing to Elastic’s growth by not just listening but actively responding to employee feedback and innovation.
• Providing a seamless customer journey, identifying opportunities for maximising customer experience whilst optimising contract renewals.
• Boost customer retention using impactful telephone, video, and email sales strategies, while simultaneously reducing customer churn and shrinkage.

Requirements:

• At least 3 years of experience within a renewals team in a fast-paced SaaS environment.
• A driven and inquisitive mindset with a strong sense of pride in your professional output.
• Demonstrable commercial acumen with an expansive approach to problem-solving.
• Preferably experience dealing with SaaS vendors in the UK, Italy or Spain.
• Fluency in English, nice to have, Italian or Spanish.

Benefits:

• Competitive pay based on the work you do here and not your previous salary.
• Health coverage for you and your family in many locations.
• Ability to craft your calendar with flexible locations and schedules for many roles.
• Generous number of vacation days each year.
• Increase your impact – We match up to $2000 (or local currency equivalent) for financial donations and service.
• Up to 40 hours each year to use toward volunteer projects you love.
• Embracing parenthood with a minimum of 16 weeks of parental leave.