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Business Management

Risk Program Specialist Full Time

Summary:

Velera, previously PSCU/Co-op Solutions, is a global financial technology company dedicated to supporting credit unions in a new era of financial services. With a mission to drive digital transformation, they are seeking a Risk Program Specialist to assist in fraud mitigation, data analysis, member experience, and project management. The role involves collaboration with internal teams and external clients to optimize fraud solutions and enhance customer experiences.

Responsibilities:

  • Conduct project research, analytics, reporting, and data for initial requests, escalating to the consultant if necessary.
  • Coordinate project timelines, objectives, and performance requirements for assigned projects.
  • Monitor company databases and team dashboards to support internal requests and liaise with other teams to provide data.
  • Troubleshoot customer data requests for both internal teams and external credit union partners and customers. Identify root causes related to newly discovered issues.
  • Review daily reports, validate details, and provide initial analysis for requests.
  • Create and maintain processes, procedures, and documentation; keeping all current and up to date; make recommendations for process improvements.
  • Provide first-level review with card monitoring research before handoff.
  • Onboard new credit unions to the solution, responding to user needs in rapidly changing business environments.
  • Build relationships by acting as a liaison for various customers and internal teams.
  • Conduct data analysis and partner with consultants to generate more in-depth reviews of suspicious activity and follow-up for the team’s customers.
  • Provide support and coverage to the consultants.
  • Perform other duties as assigned.

Requirements:

  • Bachelor’s degree in Business Administration, Finance, Economics, Fraud/Risk discipline or related field, or a combination of education and relevant industry experience required.
  • Two (2) years professional experience in risk management, fraud prevention, or fraud analytics required.
  • Three (3) years within the financial service industry preferred.
  • Experience with data analytical tools preferred.
  • Project management experience preferred.

Benefits:

  • Competitive wages.
  • Medical with telemedicine.
  • Dental and Vision coverage.
  • Basic and Optional Life Insurance.
  • Paid Time Off (PTO).
  • Maternity, Parental, and Family Care leave.
  • Community Volunteer Time Off.
  • 12 Paid Holidays.
  • Company Paid Disability Insurance.
  • 401k (with employer match).
  • Health Savings Accounts (HSA) with company-provided contributions.
  • Flexible Spending Accounts (FSA).
  • Supplemental Insurance.
  • Mental Health and Well-being: Employee Assistance Program (EAP).
  • Tuition Reimbursement.
  • Wellness program.

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