Sales Development Representative Full Time

Summary:

• The Inbound Sales Development Representative at Clevertap is responsible for engaging and qualifying inbound leads interested in the company’s SaaS platform.
• This role involves guiding potential customers through the initial stages of the sales process, understanding their needs, and facilitating their transition to the sales team.

Responsibilities:

• Lead Qualification: Promptly respond to inbound leads via email, chat, or phone calls. Assess their requirements, challenges, and readiness to engage with the sales process.
• Consultative Engagement: Engage in consultative conversations to comprehend leads’ pain points and goals. Educate them about Clevertap’s features and benefits to determine alignment with their needs.
• Lead Nurturing: Guide leads through the initial stages of the buying process by providing relevant information, resources, and product demonstrations. Maintain regular communication to keep leads engaged.
• Collaboration with Sales Team: Work closely with account executives or sales managers to seamlessly transition qualified leads. Provide comprehensive insights gathered during initial interactions.
• Documentation and Follow-Up: Maintain meticulous records of lead interactions in Clevertap’s CRM system (Salesforce.com). Consistently follow up to ensure a smooth handoff of qualified leads to the sales team.
• Continuous Improvement: Analyze inbound lead trends, identify areas for process enhancement, and propose strategies to boost conversion rates.

Requirements:

• Languages: Fluent English and Spanish.
• Experience: Previous experience in customer-facing roles, preferably in sales or customer support within the SaaS or technology industry.
• Communication Skills: Strong verbal and written communication skills to effectively engage with inbound leads and articulate Clevertap’s value proposition.
• Product Knowledge: Solid understanding of Clevertap’s SaaS platform and the ability to convey its features, benefits, and unique selling points.
• Empathy and Patience: Ability to understand leads’ needs, exhibit empathy, and patiently guide them through the sales process.
• Organizational Skills: Capability to manage multiple leads simultaneously and maintain accurate CRM records.
• Team Collaboration: Willingness to collaborate with the sales team and other departments to ensure a seamless customer experience.

Benefits:

• Be a part of a global growth stage startup.
• Work in a fast-paced, dynamic environment where your contribution matters.
• Passion for technology and its impact on the high-growth mobile technology space.
• Innovate at scale, with learning opportunities.
• Work in a global category creator – hyper-growth B2B SaaS startup.
• Accountability and driving outcomes is the key to success.
• Your career here is limited by you and nothing else.
• Teamwork trumps individual success.
• Passion for experience technology and its impact on enabling growth.