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ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences.
Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds.
Game-changers, innovators, culture-lovers—and humankind.
We invite discovery and debate. We recognize key moments as milestones.
We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.
Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise!
General Summary:
The Security Analyst III is responsible for providing analysis of complex security threats and incidents to ensure proper notification, identification, escalation, and remediation of security related threats and breaches. This role works in partnership with cross-functional teams to provide timely support on threats, vulnerabilities, and exploits across the industry.
Essential Duties and Responsibilities:
- Provides support to the Security Services team, with a high attention to detail
- Researches, analyzes, and documents findings
- Coaches and reviews the work of other team members
- Analyses events generated from IDS, log-based alerts, SIEM alerting, and endpoint detection tools
- Manages a designated set of alerts and tickets and assists with threat analysis, resolution, and escalation as necessary
- Monitors multiple cybersecurity systems for breaches, suspicious, or malicious activity
- Assists with SIEM rule modification, notification pathways, and other system configuration management
- Analyzes process workflows and identifies problems
- Works with colleagues to understand processes and deliverables across the organization
- Adheres to relevant policies, procedures, standards, and security practices
- Delivers and prioritizes customers satisfaction
- Aids and facilitates partner communications, resolutions, and escalations
- Follows escalation procedures for interfacing with other SOC teams
- Maintains consistent threat handling and remediation procedures
- Utilizes the internal knowledge base to assist with resolution of threats
- Serves as an escalation point for basic to mid-level security-related incidents and issues
- Provides guidance to relevant teams for training
- Responds in a timely manner to all requests for access or other security exceptions requiring approval or involvement
Knowledge, Skills, and/or Abilities Required:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to manage projects and processes independently with limited supervision
- Advanced knowledge of applicable work area
- Ability to situationally adapt and understand new technology/processes as per business/partner requirement
- Strong and professional verbal and written communication skills
- Advanced knowledge of complex IT concepts and systems troubleshooting
- Excellent organizational skills
- Ability to manage, prioritize, and multitask
- Ability to work in a fast-paced dynamic team environment, adapting as the situation dictates
- Ability to maintain a high level of professionalism while under pressure
Educational/Vocational/Previous Experience Recommendations:
- Bachelor’s degree in related field or equivalent business experience
- 4+ years of relevant experience
Working Conditions:
- Onsite/Hybrid/Remote depending on location
- 0-10% travel may be required
- May require ability to work flexible shift hours
ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws.
The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at talentacquisition@connectwise.com or 1-800-671-6898.
