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Responsibilities
- A desire for helping clients succeed in the cloud is required
- Monitor, analyze, and resolve incidents for customers infrastructure running in Azure
- Install, configure, and administer customer systems in Azure
- Perform regular reviews, document systems, processes, and procedures
- Escalate cases to appropriate staff as necessary to ensure cases are closed in a timely fashion
- Follow up on issues via e-mail, ticketing system, and phone calls with our customers
- Communicate technical issues and solutions with clients in business terms
- Interact with customers to identify IT problems and troubleshoot expediently
- Communicate ticket status information to all team members
- Coordinate with internal/external resources, to include Tier-2 and Tier-3 support, to implement projects and solve IT issues
- Promote best practices to enhance and improve organizational processes
- Work with project managers and client systems team to implement IT capabilities
- A passion for problem solving and learning new technologies
- Ability to work in a fast paced, rapidly changing environment
Requirements
- 3-5 years previous experience in a systems administrator/engineering and troubleshooting role
- 3+ years previous experience supporting virtual servers and solving network issues
- Previous experience in a 24×7 managed services, hosted service company, or Network Operations Center environment a plus
- Previous system administration and support experience (Linux and Windows operating systems; experience with mixed environments a plus)
- Previous experience with Azure based deployments and/or administration
Benefits
- Health, vision, dental package including options for 100% paid employee coverage
- 401k with generous matching
- Company paid Life, AD&D, Short- and Long-Term Disability
- Performance-based compensation with bonus potential in addition to salary
- Employee Recognition and Reward Programs
- Community Service Leave
- $55,000 – $65,000 a year
