Senior Engagement Program Manager Full Time

Summary:

Rackspace Technology is hiring a Senior Engagement Program Manager to manage medium to large, high-risk projects within the public cloud sector. This remote U.S.-based role ensures project coherence, supports service delivery, and drives customer satisfaction while aligning with company standards.

Responsibilities:

• Develop project plans, define timeframes, prioritize tasks and monitor progress to achieve objectives.

• Manage customers, aligning business objectives with coordinated service deliveries, and ensure that our customers maximize the value they are seeing from their investment.

• Work with customers by utilizing your project management skills to put together on-boarding schedules and tasks.

• Provide guidance on how best to utilize our services, provide an escalation point for issues, and help provide reporting to ensure customers’ faith in the service.

• Create monthly and quarterly business reports to customers that demonstrate the ongoing value that our services provide.

• Collaborate with cloud engineers on ongoing backlog grooming and seek out new work within the bounds of active customer engagements.

• Lead the root cause analysis effort with the delivery team, when issues within a customer engagement arise.

• Coordinate different stakeholder perspectives to develop solutions; thinks holistically to increase efficiency across organizational boundaries.

• Make accurate judgments regarding time required to complete work; proactively manage team to ensure deadlines are successfully met; balances priorities simultaneously and seeks guidance when necessary.

• Conducts presentations in executive settings to convey project management, risk and technical information to stakeholders with varying comprehension levels.

• Use prescribed guidelines or processes in analyzing situations.

• Profile customer stakeholders to gain awareness of differing perspectives.

• Anticipate and take action to accomplish objectives; finds alternatives; accepts ownership for individual and team performance.

• Manage multiple tasks with constrained resources, determining relative urgency to make difficult trade-offs; maintains focus despite competing priorities and frequent context shifting.

• Identify methods for collecting data, performs data analyses and articulates findings.

• Develop simple models to understand the potential impacts of decisions under various scenarios.

Requirements:

• Bachelor’s Degree in field related to role required.

• At the Manager’s discretion, 4 years of additional related experience may substitute for the degree requirement; if substitution allowed, regional equivalent to High School Diploma is required.

• Minimum of 8 years of experience in the field of role required.

• At least one of the following certifications is required: Project Management Professional, Certified Scrum Master, SAFe.

• Solid understanding of SDLC and when to apply agile vs. traditional methodologies to achieve the best outcome.

• Knowledge in filtering and providing data and reports to customers, utilizing PowerPoint and Excel.

• Customer-facing consulting experience.

• Familiarity with cloud technologies, software development, networking infrastructure, data, and/or security.

• At least one cloud platform foundational certification is preferred: AWS, Azure, or GCP.

• Technical background (software development/engineering, database/system design, IaaS).

• Self-starter with results-oriented, proactive management approach.

• Ability to learn on the job quickly and desire to develop expertise in AWS, GCP, and/or Azure.

• Ability to work in a fast-paced consulting environment and collaborate effectively as a team member.

Benefits:

• General office environment with no special physical demands required.

• May require long periods of sitting and viewing a computer monitor.

• Schedule flexibility to include working weekends and/or evenings and holidays as required by the business for 24/7 operations.

• Occasional domestic travel less than 10%.

• Variable compensation based on company and/or individual performance.

• Equal employment opportunity with a strong diversity and inclusion policy.

Tagged as: Cloud Computing, Project Management, Rackspace Technology, United States