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Responsibilities
- Execute projects specific tasks in Relativity and Lighthouse tools.
- Create and prepare load files and deliverables for review.
- Maintain urgency while working on multiple projects.
- Help assign and work on projects based on CS team priorities.
- Perform quality control checks on self and others’ work.
- Follow and maintain utilization tracking for hours.
- Troubleshoot client-facing issues that come through Support.
- Create and develop new workflows for the tech team.
- Collaborate to implement organization-wide changes.
- Update and maintain SOP and knowledge base articles.
- Assist in training new hires with training plans.
- Respond to internal requests during designated times.
- Scope current and incoming work and provide timeline estimates.
- Run SQL queries for long-running processes in Relativity.
- Escalate Relativity issues to kCura if needed.
- Additional duties as assigned.
Requirements
- Associate’s degree or equivalent job experience preferred.
- Five plus years of industry experience required.
- Understanding of workflow processes and downstream impacts.
- Basic SQL proficiency in queries and relationships.
- Ability to multi-task and remain calm under pressure.
- Positive attitude and growth mindset are essential.
- Willingness to adapt quickly to a changing environment.
- Strong analytical and problem-solving skills are required.
- Background in computers, statistics, or mathematics is a plus.
- Experience in eDiscovery and proficiency in Relativity is a plus.
- Relativity Certified Administrator is required.
- Relativity Certified Expert is preferred.
Benefits
- Comprehensive benefits package including medical, dental, vision.
- 401k with company match and company-paid life insurance.
- Short and long-term disability coverage included.
- Telemedicine services available through 98point6.
- Generous Flexible PTO program and paid volunteer days.
- Optional voluntary insurance plans including pet insurance.
- Eligibility for an annual bonus or incentive program.
