Senior IT Analyst – Research Operations Full Time

Summary:

• OGC is a boutique research and consulting agency specializing in data-driven strategy, market research, and Customer Experience (CX).
• The agency collaborates with leading global brands across industries like Telecommunications, Financial Services, Specialty Retail, Hospitality, and Software.
• OGC helps clients understand their customers, develop actionable insights, and improve business processes.
• Comcast’s Consumer Research & Insights team supports its divisions and product lines with quantitative and qualitative market research.
• The team provides insights to help inform organizational decisions based on market research data.

Responsibilities:

• Serve as the primary IT support for the Research team, handling database access management, email inbox setup, mass email distribution, file transfers, and SharePoint administration.
• Ensure IT systems and processes comply with security standards by conducting internal audits, risk assessments, and implementing necessary controls.
• Coordinate with cross-functional teams and vendors to ensure seamless execution of research projects.
• Oversee procurement processes and manage vendor relationships, including compliance requirements.
• Provide regular analysis and reporting to stakeholders, delivering actionable insights.
• Research and recommend tools and platforms to enhance operational efficiency.
• Perform data queries and manipulation to ensure accurate and timely data handling for research initiatives.
• Anticipate potential challenges and address them efficiently.

Requirements:

• Bachelor’s degree in Computer Science, Information Technology, Management, or a related field.
• 3–5 years of experience in IT support, research operations, or a similar role.
• Proficiency in managing IT-related tasks, such as database access, email inbox setup, and file transfer solutions.
• Experience in SharePoint administration and maintenance.
• Strong attention to detail and organizational skills.
• Excellent communication skills and a collaborative team mindset.
• Ability to adapt to dynamic environments and manage multiple stakeholders.
• Experience in procurement, compliance, and supplier negotiations.
• Advanced proficiency in Microsoft Excel and PowerPoint.
• Ability to independently prioritize and manage multiple projects while collaborating effectively with teams.
• Demonstrates resourcefulness in acquiring tools and resources to support operations and resilience in overcoming challenges.