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Summary:
- HALO connects people and brands to create unforgettable, meaningful, and lasting experiences that build brand engagement and loyalty for over 60,000 clients globally, including over 100 of the Fortune 500.
- HALO is the global leader in the branded merchandise industry, with nearly 2,000 employees and 1,000 Account Executives in 40+ sales offices across the United States.
- The Senior Program Account Manager (Sr. PAM) is responsible for overseeing a portfolio of high-profile client accounts, balancing client relationship management, project execution, and team leadership.
- The Sr. PAM collaborates closely with sales, operations, and creative teams to execute innovative programs and drive business growth.
Responsibilities:
- Serve as the primary point of contact for senior-level client stakeholders, building and maintaining strong relationships.
- Understand client business goals and objectives, ensuring that HALO’s solutions are tailored to meet their needs.
- Actively identify opportunities for account growth and provide strategic recommendations to Account Executives and clients.
- Oversee the end-to-end execution of complex promotional programs, including strategy development, production, fulfillment, and post-program analysis.
- Ensure seamless program delivery by managing timelines, budgets, resources, and cross-functional team coordination.
- Monitor program performance, providing regular reports and updates to clients and internal teams.
- Mentor Program Account Managers and/or Program Account Coordinators, providing guidance on best practices, program execution, and client management.
- Foster a collaborative environment that encourages professional growth, skill development, and knowledge sharing.
- Support the team with problem-solving and strategic decision-making, especially for high-stakes or complex programs.
- Collaborate with the sales team to help secure additional business and build long-term relationships.
- Contribute to the development of account strategies, ensuring alignment with the broader organizational goals and objectives.
- Develop and maintain efficient processes for program execution, ensuring that all internal stakeholders are aligned and informed.
- Identify and implement process improvements that enhance team efficiency, client satisfaction, and profitability.
Requirements:
- Bachelor’s degree in Business, Marketing, Communications, or related field.
- 5+ years of experience in account management, with a proven track record of managing large, complex client programs in a fast-paced environment.
- Strong leadership and mentoring abilities, with experience leading teams to success.
- Excellent communication skills, both verbal and written, with the ability to present to senior-level clients.
- Demonstrated success in driving business growth, managing budgets, and delivering results.
- Experience in the promotional products industry or a similar field is highly preferred.
- Strong organizational skills with the ability to manage multiple projects simultaneously.
- Proficiency in Microsoft Office Suite and project management software (e.g., Monday, Smartsheet, or similar tools).
Benefits:
- Nationwide coverage for Medical, Dental, Vision, Life, and Disability insurance, along with additional Voluntary Benefits.
- 401(k) Retirement Savings Plan, Health Savings Accounts (HSA), and Flexible Spending Accounts (FSA).
- Career advancement opportunities with a focus on internal promotions.
- A culture of ingenuity, inclusion, and determination.
- Flexibility with hybrid work options and collaborative schedules.
- Recognition and rewards for success, including gift cards, trips, and concert tickets.
