Senior Strategic Account Manager – Remote Full Time

Summary:

• The Senior Account Manager cultivates and maintains AssistRx’s relationship with pharmaceutical manufacturing partners.
• This role involves working with pharmaceutical executives (Associate Director and above) to ensure clients are receiving maximum value from iAssist’s features and services.
• The Pharmaceutical Account Manager presents new ideas and innovations to clients, upselling and enhancing their products, and acts as the liaison between the Pharmaceutical Brand Teams and all key AssistRx stakeholders.

Responsibilities:

• Forms strategic partnerships with clients by developing a working knowledge of their business goals, technical challenges, and infrastructure configurations to ensure an outstanding customer experience.
• Establishes and maintains a role as advisor to clients and colleagues.
• Presents new ideas and innovations to clients to upsell and enhance their products and services.
• Researches high-level solutions for the client.
• Develops the relationship with the client through regular meetings and conference calls to review service quality and ensure they are receiving maximum benefit from iAssist’s features and benefits.
• Works with Client Services to solve complex support issues effectively.
• Manages the delivery of recommended/agreed-upon services to achieve high client satisfaction and trust.
• Determines the most effective method of problem resolution by utilizing internal resources when necessary.
• Serves as the primary point of contact for sales and service.
• Participates in client quarterly reviews, attends annual Plan Of Action meetings, and travels as needed.
• Plans milestones and tracks progress.
• Effectively keeps others adequately informed by presenting information to everyone involved.

Requirements:

• Ability to effectively express ideas and thoughts verbally and in written form.
• Exhibits good listening skills and comprehension.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Bachelor’s degree (B. A.) from a four-year college or university or equivalent experience.
• Minimum of three years of experience working in a customer support and/or sales capacity role.
• Experience working for or in Pharma.
• Experience working with Pharmaceutical Brand Teams is essential.
• Project Management, HUB Operations, or Specialty Pharmacy Operations/Account Management strongly desired.
• Technical skills are a must.

Benefits:

• Supportive, progressive, fast-paced environment.
• Competitive pay structure.
• Matching 401(k) with immediate vesting.
• Medical, dental, vision, life, and short-term disability insurance.