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Summary:
- Sanity.io is a modern, flexible content operating system that replaces rigid legacy content management systems.
- Companies like PUMA, Spotify, Figma, Riot Games, and Skims use Sanity.io to create amazing digital experiences for their customers.
- The company is looking for an experienced support engineer to help users with technical issues.
- The role involves fostering an inclusive and friendly environment for developers of different experience levels.
- The position is remote in the United States or Canada.
Responsibilities:
- Work closely with Enterprise customers to resolve technical issues and answer questions.
- Troubleshoot bugs, create reusable code snippets, and produce minimal reproducible examples of issues.
- Develop standard solutions, author self-serve resources, and improve documentation where needed.
- Be the customer’s voice and use feedback to help improve the product.
- Support Customer Solutions and Sales teams with customer data and technical guidance in pre-sales activities.
- Build and maintain support infrastructure, tooling, and workflows.
- Take part in Sanity’s developer community rotation and help answer questions.
- Liaise between customers and internal teams during incidents and escalations.
- Continuously research best practices and learn existing and upcoming features of Sanity’s content platform.
Requirements:
- Exceptional communication and organizational skills.
- 4+ years of technical developer support and hands-on experience using JavaScript, TypeScript, and front-end frameworks like Next.js.
- Experience debugging complex technical issues with other developers and end-users.
- Passion for helping others be successful and fulfil their potential.
- Demonstrated capacity to quickly learn new concepts and technologies.
- Self-starter who takes initiative and is energized when there is no obvious solution.
Benefits:
- A highly-skilled, inspiring, and supportive team.
- Positive, flexible, and trust-based work environment that encourages long-term professional and personal growth.
- A global, multi-culturally diverse group of colleagues and customers.
- Comprehensive health plans and perks.
- A healthy work-life balance that accommodates individual and family needs.
- Competitive salary and stock options program.
