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Summary
TTEC, a global leader in customer experience since 1982, offers a remote Service Delivery Manager role in Colombia. This position involves leading and mentoring a team to meet client goals while fostering a positive work environment. TTEC, certified as a Great Place to Work® in Colombia, promotes an inclusive, diverse workplace, supporting employee growth and community engagement.
Responsibilities
- Improve the key success metrics associated with goals, including Customer Satisfaction Score, Service Level Goals, and Quality Goals.
- Coach associates to ensure achievement of company and client goals while addressing employee-related issues and coordinating training on new or revised information relating to services, products, or processes of projects.
- Bring your time management and organizational skills to manage multiple, complex, ongoing tasks and projects while monitoring absence and attendance of your team.
Requirements
- Minimum 1 year call center or equivalent work experience in Healthcare and/or Medical Interpreter.
- Continuously promote a performance-driven culture and always work towards reaching for amazing.
- Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks.
- Consistently mentor and inspire others.
- Customer-focused mindset.
- Understanding, interpreting, and manipulating data for reporting.
- Proficient in Spanish and English.
Benefits
- Supportive of your career and professional development.
- An inclusive culture and community-minded organization where giving back is encouraged.
- A global team of curious lifelong learners guided by our company values.
- Paid time off (PTO) and wellness and healthcare benefits.
- A great compensation package and performance bonus opportunities, benefits you’d expect and maybe a few that would pleasantly surprise you (like tuition reimbursement).
