Social Customer Service Agent 2 at Activate Talent Full Time

Responsibilities

• Monitor and respond to inquiries, comments, and messages on social media channels
• Provide accurate information about products, services, and policies
• Address and resolve customer issues, complaints, and concerns effectively
• Troubleshoot and resolve product-related issues, collaborating with other departments
• Escalate complex or unresolved issues to appropriate teams
• Collect and document customer feedback, suggestions, and trends
• Assist in developing strategies to improve customer satisfaction and engagement
• Assist in creating and updating FAQs, help guides, and other support materials
• Support marketing campaigns and promotions with customer insights and feedback
• Maintain a positive and consistent brand voice across all interactions
• Engage with customers to build and strengthen brand loyalty and trust

Requirements

• Proven experience in customer service, preferably in a social media environment
• Excellent written and verbal communication skills
• Strong problem-solving abilities and attention to detail
• Ability to handle high-pressure situations and manage multiple tasks
• Proficiency in using social media platforms and customer service software

Benefits

• Seasonal full-time – 3-month contract
• Working hours: PST timezone