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Technology and IT

Software Development Engineer III – AI Full Time

Summary:

  • HighLevel is a cloud-based, all-in-one white-label marketing and sales platform.
  • The company empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth.
  • HighLevel has ~1200 employees across 15 countries, working remotely and in their headquarters in Dallas, Texas.
  • The company serves over 60K agencies & entrepreneurs and 500K businesses globally.
  • HighLevel operates at scale, managing over 40 billion API hits and 120 billion events monthly, with more than 500 micro-services in production.
  • The systems handle 200+ terabytes of application data and 6 petabytes of storage.

Responsibilities:

  • Develop AI solutions for appointment booking, forms filling, sales, and intent recognition.
  • Ensure seamless integration and interaction with users through natural language processing and understanding.
  • Create and optimize AI-powered workflows to automate and streamline business processes.
  • Focus on VOIP technology with an emphasis on low latency and high-quality voice interactions.
  • Fine-tune voice models for clarity, accuracy, and naturalness in various applications.
  • Integrate AI solutions with FreshDesk and ClickUp to enhance customer support and ticketing systems.
  • Develop tools for automated response generation, issue resolution, and workflow management.
  • Oversee AI training, billing, content generation, funnels, image processing, and model evaluations.
  • Ensure scalable and efficient AI models that meet diverse platform needs and user demands.
  • Write secure, reusable, testable, and efficient APIs.
  • Design collection schemas and write efficient queries.
  • Develop user-facing features and integrate with REST APIs.
  • Be consistent with design principles and reuse components wherever possible.
  • Communicate with other team members, the product team, and the support team.

Requirements:

  • Expertise with large-scale Conversation Agents along with Response Evaluations.
  • Good hands-on experience with Node.js and Vue.js (or React/Angular).
  • Experience working with production-grade applications with decent usage.
  • Bachelor’s degree or equivalent experience in Engineering or a related field of study.
  • 3+ years of engineering experience.
  • Expertise with MongoDB.
  • Proficient understanding of code versioning tools, such as Git.
  • Strong communication and problem-solving skills.

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