Brief
CC.Talent is searching for a highly motivated Amazon Connect Solutions Architect to join our growing team. In this role, the successful candidate will be responsible for architecting, designing, and deploying innovative Amazon Connect solutions that meet our customer’s unique contact center needs.
Client Details
Our client is a leading BPO provider that supports both internal operations and a diverse range of clients. They are dedicated to delivering exceptional service and innovative solutions in the BPO/ITO/call center industry.
Responsibilities
Collaborate with stakeholders to understand business requirements and translate them into architecturally sound Amazon Connect solutions.
Design and deploy secure, scalable, and cost-effective Amazon Connect architectures.
Integrate Amazon Connect with other relevant AWS services (e.g., Lambda, DynamoDB, Kinesis) to create comprehensive contact center workflows.
Develop and document best practices for Amazon Connect deployments.
Stay up-to-date on the latest Amazon Connect features and functionalities.
Present technical solutions to customers and internal stakeholders in a clear and concise manner.
Identify and troubleshoot technical issues related to Amazon Connect deployments.
Qualifications
5+ years of experience in designing and implementing cloud-based solutions, preferably with AWS.
3+ years of experience with Amazon Connect, including a deep understanding of its capabilities and limitations.
Proven experience in designing and integrating AWS services to create complex solutions
Proficiency in AWS cloud technologies, including experience with Lambda, CloudWatch, and S3
Strong problem-solving and analytical skills
Excellent communication, presentation, and collaboration skills.
Ability to translate complex technical concepts into clear and concise language for non-technical audiences.
AWS Certified Developer – Associate.
AWS Certified Solutions Architect – Associate.
AWS Certified SysOps Administrator – Associate.
Amazon Connect-related training or certifications.
Bachelor’s Degree in (Computer/Telecommunication), Mathematics, Science & Technology or equivalent.
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