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Summary:
- Authenticx is on a mission to help humans understand humans.
- Their platform humanizes customer interaction data at scale for health care leaders.
- The Solutions Architect will ensure clients receive maximum value from the Authenticx platform by designing and implementing tailored technical solutions.
Responsibilities:
- Collaborate with clients to understand business objectives, workflows, and technical requirements.
- Identify key metrics for success and translate business goals into technical solutions using the Authenticx platform.
- Conduct discovery sessions to assess client systems, data sources, and integration needs.
- Design, implement, support, and optimize tailored configurations of the Authenticx platform.
- Lead the setup and optimization of workflows, including automation of escalations and email notifications.
- Facilitate API and SFTP integrations between client systems and the Authenticx platform.
- Consult the Client Success organization on best practices and optimization opportunities.
- Guide clients and the Client Success Team as a platform SME for driving program automation.
- Serve as the technical lead for client inquiries and troubleshooting during implementation.
- Monitor and refine system configurations based on client feedback.
- Liaise with internal product, help desk, and engineering teams to address technical challenges.
- Regularly analyze client data to identify new opportunities for leveraging the platform’s features.
- Conduct periodic reviews to ensure the platform is meeting client KPIs and evolving business needs.
- Develop and maintain documentation for implemented solutions and best practices.
Requirements:
- 5+ years of experience in solution architecture, SaaS implementation, or technical consulting.
- Strong expertise in data integration (API, SFTP) and workflow automation tools.
- Hands-on experience with AI-driven tools, conversational data analysis, or customer experience platforms.
- Familiarity with healthcare compliance (e.g., HIPAA) and conversational AI models is preferred.
- Proficiency in analyzing and implementing reporting tools like Signals Dashboards and custom visualizations.
- Strong problem-solving skills with the ability to translate technical capabilities into business outcomes.
- Bachelor’s degree in computer science, Information Systems, or related field.
