Brief
The Amazon Connect Developer will be a crucial member of the Development Team, responsible for supporting our client internally. This is a key role in designing, developing, and implementing Amazon Connect solutions that improve our customer support operations.
Client Details
Our client is a leading BPO provider that supports both internal operations and a diverse range of clients. They are dedicated to delivering exceptional service and innovative solutions in the BPO/ITO/call center industry.
Responsibilities
Design and develop Amazon Connect contact center solutions to meet specific business needs.
Integrate Amazon Connect with other AWS services (e.g., Lambda, CloudWatch, S3) to create a comprehensive customer support platform.
Troubleshoot and resolve technical issues related to Amazon Connect.
Analyze and optimize contact center performance to ensure efficiency and scalability.
Develop and maintain documentation for Amazon Connect configurations and processes.
Stay up-to-date with the latest Amazon Connect features and best practices.
Qualifications
3+ years of experience with Amazon Connect or similar contact center platforms (CCaaS)
Proficiency in AWS cloud technologies, including experience with Lambda, CloudWatch, and S3
Strong problem-solving and analytical skills
Excellent communication and collaboration skills
Experience with Contact Center best practices and industry standards
AWS certifications (e.g., Solutions Architect, Developer, SysOps Administrator)
Experience with scripting languages (e.g., Python, JavaScript)
AWS Certified Developer – Associate.
AWS Certified Solutions Architect – Associate.
AWS Certified SysOps Administrator – Associate.
Amazon Connect-related training or certifications.
Bachelor’s Degree in (Computer/Telecommunication), Mathematics, Science & Technology or equivalent.
Job Duties/Responsibilities Software Development Leadership: Lead integrated teams in designing, developing, testing HIPAA-compliant web/mobile apps for VA. Solution Design for...
Apply For This JobResponsibilities Architect, build/integrate, and maintain an ad platform system Introduce new cross-platform ad tech features and maintain current stack Continuously...
Apply For This JobResponsibilities Engage in all life cycle stages of EHS&S project execution Configure and deploy EHS&S solutions Draft and publish system...
Apply For This JobJob Duties/Responsibilities: Develop and oversee integration processes with third-party ad servers (3PAS). Implement and manage creative templates and product feeds...
Apply For This JobAbout Ledger Investing Ledger Investing is a Y Combinator-backed Insurtech startup that is transforming the way insurance risk is financed....
Apply For This JobResponsibilities Develop and maintain web applications using React and Node.js/Express Collaborate with product managers and designers to translate requirements Ensure...
Apply For This Job