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Summary:
Foundever® is seeking Spanish Bilingual Customer Service Representatives for CPS Energy. Fluency in both Spanish and English is required to assist Spanish and English-speaking customers. The position involves addressing inquiries, troubleshooting, and sharing product information to ensure customer satisfaction.
Responsibilities:
- Address inquiries from both Spanish and English-speaking customers.
- Troubleshoot issues and share product information to ensure customer satisfaction.
- Document customer interactions and escalate unresolved issues.
- Represent the CPS brand with empathy and professionalism.
- Provide clear explanations of complex topics to encourage customers to use products or services.
Requirements:
- Must legally be able to work in the United States and reside in Texas.
- Must be at least 18 years old.
- High school diploma or equivalent.
- Flexibility to work various shifts, including nights, evenings, and weekends.
- Must pass a background check and drug-screen.
- Strong verbal and written communication skills in both Spanish and English.
- Ability to multitask and navigate between screens efficiently while assisting customers.
- Strong problem-solving, empathy, adaptability, and reliability.
Benefits:
- 401(k) and 401(k) matching.
- Dental, life, health, and vision insurance.
- Employee assistance program (EAP).
- Employee discount.
- Referral program.
- Paid vacation time.
- Hands-on paid virtual classroom-style training.
- Ongoing job-specific training.
- Supportive community focused on engagement and recognition.
