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Duties
- Execute Quality Process Improvement projects
- Organize information and explain concepts
- Lead and maintain team relationships
- Initiate process improvements and root cause analysis
- Define new client implementation testing processes
- Attend workgroup meetings for upstream processes
- Create and maintain quality test case templates
- Develop solutions to meet customer needs
- Serve as a key resource on complex issues
- Identify patterns and trends in data
- Authorize deviations from standards
Requirements
- College degree or work experience equivalent
- 10+ years in healthcare industry or benefit configuration
- 8+ years in process improvement initiatives
- Expert level MS Excel skills
- Experience with industry standard project tools
- Experience in creating a heat map
- 8+ years in a client-facing role
Benefits
- Top of the industry health, dental, vision insurance
- 20 days paid time off
- 4 weeks paid parental leave
- 9 paid holidays
- 401K company match up to 5%
- Adoption Assistance Program
- Flexible Spending Account
