Sr. Customer Onboarding Specialist (French) Full Time

Description:

• You’ll get to know the product, our culture, the Onboarding processes, and the people you’ll be working with.
• Lead large and high-potential customers through multiple levels of the Onboarding process, in both English and French.
• Learn our CRM, what and how we track, and keep customer information and project tracking updated.
• Proactively report on customers’ needs and valuable feedback to enhance and improve processes and the product.
• Maximize customer engagements and collaborate with cross-functional peers to ensure a successful launch, long-term engagement, and wall-to-wall adoption.
• Onboard customers, build rapport, and put success plans in place that influence the broader Customer Success metrics and processes.
• Occasionally travel for in-person engagement will be a part of this role. This may include but is not limited to bi-annual department-wide offsites, quarterly department meetings and periodic customer events.

Requirements:

• Excellent written and spoken communication skills in both English and French, with the ability to engage and develop relationships, sharing information effectively across all professional levels.
• 4+ years of experience with a proven track record in onboarding and customer success, including managing large customer implementations.
• Effective communication and training skills over email, phone, and video. Presenting and speaking to new people each day excites you.
• Demonstrated experience in supporting individuals and businesses in effectively utilizing software to enhance productivity and efficiency.
• Skilled at collaborating with internal teams, effectively balancing customer success with company goals and opportunities.
• Familiarity with the acronyms SCIM, AD, CLI, SSO, and SaaS.
• A knack for learning things on your own and quickly adapting to new environments.
• The thought of tracking minute details doesn’t make you cringe and you’re able to organize yourself and your tasks so customers don’t get missed or dropped.
• It’s a bonus if you have personal experience with 1Password or another password manager.

Benefits:

• Health and wellbeing: Maternity and parental leave top-up programs, wellness spending account, generous PTO policy, company-wide wellness days off scheduled throughout the year, wellness coach membership, comprehensive health coverage.
• Growth and future: Employee stock option program for all full-time employees, retirement matching program, training budget, 1Password University access, and learning sessions, free 1Password account (and friends and family discount).
• Flexibility and community: Paid volunteer days, employee-led DEIB programs and ERGs and ECGs, fully remote environment, peer-to-peer recognition through Bonusly.