Sr. Product Manager Full Time

Description:

• Sutherland is searching for a Sr. Product Manager as part of our Conversational AI team.
• This team deploys consumer-facing and agent-facing solutions for well-known Fortune 500 level brands.
• Sutherland uses AI/ML technology to support customer care and sales programs for market leaders in the Media, Telco, Financial Services, Travel, Retail, and other industries.
• We are a small, ambitious, forward-looking group backed by a global services company.
• If you believe you have the skills and experience to be successful in this role, we want to hear from you!

Responsibilities:

• Lead the build out of our agent-facing Conversational AI products.
• Vital product leadership activities include defining/refining the vision and product strategy, and developing business, financial, and operational plans.
• Evangelize your vision and excite others. Share your goals and rationale behind your decisions.
• Day-to-day product management activities include speaking with clients, defining and prioritizing requirements, working with designers and engineers to ideate, design, build, test, deliver, and optimize our solutions.
• Work cross-functionally across client, partner, and internal stakeholders to take products from conception to launch.
• Drive improvements where needed. Frame tradeoffs and drive the decision-making process to push us forward.
• Lead, manage and/or mentor junior team members.
• Work with go-to-market teams on sales/marketing/demo materials and other collateral and provide subject matter expertise for internal, client, and partner sales efforts.
• Plan and manage multiple simultaneous initiatives.
• Perform other duties as assigned or required.

Requirements:

• 6+ years relevant experience required, including completion of functional, technical, project management, change management, and integration-related deliverables.
• Deep understanding of software features, and the processes of ideation, validation, tradeoff evaluation, and roadmapping.
• Experience in working with cross-functional teams including Design, Engineering, and Operations.
• Superior communications skills and demonstrated ability to communicate/present effectively at all levels of the organization.
• Skilled at problem-solving and decision making with the ability to navigate challenging situations in a professional manner.
• Bachelor’s degree in Computer Science, Engineering or a related field, or equivalent training, fellowship, or work experience.
• Preferred: Experience in workspace design and understanding of the worker experience.
• Preferred: Track record implementing transformational applications into complex enterprise environments with leading best practices and thought leadership.
• Preferred: Experience in human powered customer engagement over phone or chat/messaging.
• Preferred: Experience with NLP / Machine Learning.

Benefits:

• All your information will be kept confidential according to EEO guidelines.