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Technology and IT

Sr. Salesforce Analyst Full Time

Summary:

  • Gigamon is seeking a Senior SFDC Analyst to join its Biz Apps team.
  • The role focuses on supporting internal teams such as Sales, Marketing, and Demand Generation by enhancing systems and processes.
  • The position involves collaborating with subject matter experts to identify areas of improvement and transform them into actionable business requirements.
  • The Senior SFDC Analyst will oversee the implementation of system enhancements, provide daily support for SFDC, and manage the SFDC implementation board for Demand Gen Ops.

Responsibilities:

  • Collaborate with SMEs to gain a comprehensive understanding of current business processes.
  • Make data-driven decisions and propose systematic process improvements.
  • Become the go-to expert for Gigamon’s SFDC functionality, integrations, and limitations.
  • Provide daily support and ownership of SFDC for our Marketing, Sales, and Demand Gen team super users.
  • Lead the SFDC implementation board for Demand Gen Ops, acting as the primary point of contact between business needs and IT development.
  • Manage the requirements intake process from initial discussions to the delivery of solutions.
  • Gather and document system enhancement requests, working closely with our IT development team to design and validate solutions.
  • Organize user acceptance testing and support change management efforts.
  • Take on additional responsibilities as needed.

Requirements:

  • 5+ years of experience in a Sales or Marketing Operations role that works internally.
  • 3+ years of hands-on experience managing SFDC implementations.
  • Salesforce administration certification or equivalent experience is essential.
  • Familiarity with Traction Complete is a plus.
  • A strong ability to identify and address root causes of issues, implementing forward-thinking solutions based on thorough analysis.
  • Proven experience collaborating with and influencing various stakeholders to make informed business decisions.

Benefits:

  • Gigamon is committed to equitable hiring and offers consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability, veteran status, or any other protected characteristic under applicable federal, state, and/or local law.
  • A diverse, equitable, and inclusive workplace culture.

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