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Job duties/responsibilities
- Provide end user support & customer services for legal teams across multiple applications.
- Analyze business problems and propose technological solutions.
- Serve as an expert in ONIT applications, focusing on matter management modules.
- Manage legal matters using ONIT, including intake, tracking, documentation.
- Support implementation and adoption of transactional technologies.
- Troubleshoot and resolve matter issues, coordinate project progress.
- Support Legal team via Zoom, Slack, email, and other channels.
- Lead configuration and customization of ONIT matter management modules.
- Create and maintain detailed documentation and troubleshooting guides.
- Analyze legal workflows, propose technology-based solutions.
- Ensure data accuracy and integrity within ONIT matter management systems.
- Work in an AGILE manner, transitioning to SAFe working model.
Requirements
- Bachelor’s degree in Legal Studies, Business, Information Technology, or related field.
- Minimum 3+ years experience in legal operations or matter management with focus on ONIT.
- Proficiency in Legal applications, particularly matter management modules.
- Strong analytical skills for interpreting complex legal data.
- Excellent communication and interpersonal skills in English.
- Ability to troubleshoot technical issues and provide solutions.
- Detail-oriented with strong organizational skills.
- Customer-focused with teamwork orientation.
- Comfortable working across US time zones.
Benefits
- Competitive pay with commission plan potential.
- Remote work environment based in Ireland.
- Generous time-off and parental leave.
- Healthcare and retirement savings program.
- Opportunities for professional growth and development.
- Support for volunteering and donation efforts in communities.
