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Marketing and Sales

Strategic Account Manager Full Time

Summary:

  • The Strategic Account Manager plays a critical role in the continued growth of BigHand.
  • You will build C-Level relationships with large law firms across the East Coast and drive year-over-year sales growth.
  • The role requires leveraging existing client relationships to grow BigHand’s technology portfolios through up-selling and cross-selling.
  • The position involves updating client information in the CRM system (Salesforce) and tracking leads from various sources.
  • Travel for business (approx 25%) for high-level meetings, conferences, and events is required.
  • BigHand offers technology solutions for busy legal professionals to enhance efficiency and decision-making.
  • The company promotes a culture based on values like teamwork, learning, integrity, and fun.

Responsibilities:

  • Build relationships deep and wide across the legal industry with key personas, including the C-suite.
  • Leverage client relationships to grow existing clients’ BigHand technology portfolios through up-selling and cross-selling.
  • Learn and understand the value proposition of BigHand software solutions and communicate this to existing and prospective customers.
  • Update client and prospect information in the CRM system (Salesforce).
  • Build profiles of prospective clients using publicly available information.
  • Track, qualify, and route leads from all sources, including direct mail, inbound and outbound calling, marketing, trade shows, etc.
  • Acquire and leverage investigation or probing skills to uncover sales opportunities.
  • Travel for business (approx 25%) for high-level meetings, conferences, and events.

Requirements:

  • Ideally located in or around New York or New Jersey, but other locations in the US will be considered.
  • Experience selling into the legal industry within a large law environment.
  • Strong relationship builder with a personal brand to drive sales success.
  • Experience using tools like LinkedIn Sales Navigator to build sales pipelines and drive engagement.
  • Knowledge of Salesforce CRM.
  • Strong communication skills with experience selling into key decision-makers, including CFO, CEO, and senior stakeholders.
  • Ability to work both independently and in a team environment.
  • Proven investigation and probing skills to uncover sales opportunities.

Benefits:

  • 15 days vacation per year + 2 personal days.
  • 10 paid holidays, including 4 floating holidays.
  • 3 additional BigHand days off between Christmas & New Year.
  • Wellbeing benefits, including medical, dental, vision, online wellbeing programs, online therapy, and Employee Resource Groups (ERG).
  • Company-wide Wellness Day for teams to switch off and nourish mental health.
  • Opportunities to give back with company volunteer events and individual volunteer days.
  • Career growth opportunities and study leave options.
  • Family benefits, including enhanced parental leave and fertility support.
  • Financial benefits, including 401K with employer match, short-term disability, life insurance, and flexible spending accounts.
  • Fully remote working.
  • Global presence with a focus on work-life balance.

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