Strategic Account Manager – Remote (Pharma as a client) Full Time

Summary:

• The Senior Account Manager cultivates and maintains AssistRx’s relationship with pharmaceutical manufacturing partners.
• The role involves working with pharmaceutical executives (Associate Director and above) to ensure clients are receiving maximum value from iAssist’s features and services.
• The position focuses on presenting new ideas and innovations to clients, upselling and enhancing their products, and acting as the liaison between the Pharmaceutical Brand Teams and key AssistRx stakeholders.

Responsibilities:

• Form strategic partnerships with clients by developing a working knowledge of their business goals, technical challenges, and infrastructure configurations to ensure an outstanding customer experience.
• Establish and maintain a role as an advisor to clients and colleagues.
• Present new ideas and innovations to clients to upsell and enhance their products and services.
• Research high-level solutions for the client.
• Develop the relationship with the client through regular meetings and conference calls to review service quality and ensure they are receiving maximum benefit from iAssist’s features and benefits.
• Work with Client Services to solve complex support issues effectively.
• Manage the delivery of recommended/agreed-upon services to achieve high client satisfaction and trust.
• Determine the most effective method of problem resolution by utilizing internal resources when necessary.
• Serve as the primary point of contact for sales and service.
• Participate in client quarterly reviews, attend annual Plan of Action meetings, and travel as needed.
• Plan milestones and track progress.
• Effectively keep others adequately informed by presenting information to everyone involved.

Requirements:

• Ability to effectively express ideas and thoughts verbally and in written form.
• Exhibits good listening skills and comprehension.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Bachelor’s degree (B. A.) from a four-year college or university or equivalent experience.
• Minimum of three years of experience working in a customer support and/or sales capacity role.
• Experience working for or in Pharma.
• Experience working with Pharmaceutical Brand Teams is essential.
• Project Management, HUB Operations, or Specialty Pharmacy Operations/Account Management strongly desired.
• Technical skills are a must.

Benefits:

• Supportive, progressive, fast-paced environment.
• Competitive pay structure.
• Matching 401(k) with immediate vesting.
• Medical, dental, vision, life, and short-term disability insurance.