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Business Management

Strategic Account Manager Full Time NEW

Summary:

  • RevolutionParts is a leader in the automotive eCommerce space, providing streamlined, user-friendly solutions to empower automotive brands to maximize online sales.
  • The company is committed to technology, customer service, and a deep understanding of the automotive market.
  • The Strategic Account Manager will oversee the relationship with one of RevolutionParts’ most strategic clients, driving eCommerce strategy and growth.
  • The ideal candidate will have deep eCommerce experience and a proven track record of driving revenue and traffic growth.
  • This role requires leadership, strategic thinking, and cross-functional collaboration to ensure the client’s business objectives are met.

Responsibilities:

  • Develop and implement a comprehensive eCommerce strategy tailored to the client’s goals.
  • Create detailed business plans with measurable KPIs and revenue targets aligned with the client’s overall business objectives.
  • Serve as a thought leader for the client, bringing insights and innovative solutions to help them achieve significant business growth.
  • Collaborate with RevolutionParts’ internal teams (Marketing, Product, Engineering, Operations) to ensure the successful execution of the client’s eCommerce plan.
  • Lead and drive the operational cadence between the client and RevolutionParts, ensuring all stakeholders are aligned and all projects are on track.
  • Manage communication and expectations at all levels, from senior executives to tactical teams, ensuring clarity and accountability.
  • Work closely with digital marketing teams to drive SEM, SEO, social media, email campaigns, and other traffic generation strategies.
  • Analyze marketing performance and website data to identify areas of improvement in traffic acquisition and conversion rates.
  • Collaborate with product and engineering teams to implement site improvements that enhance user experience and increase conversion rates.
  • Use data-driven insights to monitor the health of the client’s parts eCommerce business, assessing performance against key metrics and goals.
  • Proactively identify gaps between actuals and targets and lead efforts to develop and implement solutions.
  • Prepare and deliver performance reports to internal teams and the client’s senior executives, making recommendations based on data and trends.
  • Build and maintain a strong, trusted relationship with the client, serving as the primary point of contact for all eCommerce-related activities.
  • Ensure client satisfaction by driving the timely delivery of services and results, leading to a high Net Promoter Score (NPS) from the client.
  • Position RevolutionParts as an indispensable partner by continuously adding value and demonstrating thought leadership in the parts eCommerce space.
  • Identify opportunities for revenue expansion within the client account by increasing engagement, upselling services, and optimizing the eCommerce offering.
  • Ensure the client becomes a referenceable success story, allowing RevolutionParts to showcase this partnership in the broader market.

Requirements:

  • A bachelor’s degree in business, Economics, Marketing, or a quantitatively related field.
  • 10 years of experience with ~5 years managing eCommerce strategy for a client.
  • Proven experience working with large enterprise clients, focusing on digital transformation and eCommerce. Automotive or similar industries are a PLUS.
  • Superior organizational, conflict resolution, time management, and negotiation skills.
  • Demonstrated success in building and executing eCommerce business plans that drive traffic and conversion, leading to meaningful revenue growth.
  • Strong understanding of digital marketing (SEM, SEO, social media, email marketing), website analytics, and traffic generation techniques.
  • Technical savvy with a solid understanding of eCommerce platforms, website functionality, and optimization techniques.
  • Experience leading client programs to success by driving results, both from the client and internal teams across multiple departments.
  • Strong analytical skills, with the ability to interpret data and provide strategic recommendations with hands-on capabilities in Excel, SQL, and other data analytics tools.
  • Creative thinker; finds innovative ways to increase business value and desired outcomes.
  • Track record of facilitating new product programs/launches.
  • Dedicated to understanding and meeting the needs of end customers & clients.
  • Highly polished communication and negotiation skills with all levels of internal/external organizations.
  • Proficiency with PowerPoint and Google Slides; Proficiency with MS/Office, especially Excel/Gsheets.
  • Comfortable working with data and reporting to extract insights and inform the path to success.
  • Capable of providing insightful, actionable advice to clients.
  • Results-driven: Focused on achieving sales and performance targets.

Benefits:

  • RevolutionParts offers a comprehensive employment package, including competitive compensation, career development, benefits, 401K match, parental leave, and more.
  • The company is an Equal Opportunity Employer and values diversity.

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