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Summary:
The Support Engineer role at Elastic focuses on delivering exceptional technical support for a global leader in distributed systems. Elastic fosters a vibrant, diverse team across 15 countries, emphasizing innovation and customer care. This position in Costa Rica enhances customer experiences through problem-solving and collaboration.
Responsibilities:
- Ensuring technical customer issues are serviced within our contractual SLA, and managed to resolution.
- Maintain strong relationships with our customers for the delivery of technical support.
- Have a mindset of continuous improvement, in terms of efficiency of support processes and customer satisfaction.
- Work across multi-cultural and geographically distributed teams.
Requirements:
- Proven experience in Technical Support in a technology businesses.
- A technical background in fields like; System Administration, Network Engineering, Software Engineering etc.
- Strong verbal and written communication skills in English.
- A customer oriented focus.
- Experience in a Linux/Unix environment.
- Knowledge of databases or search software technologies.
- Experience with SaaS and/or Distributed systems.
- You are a Team player; ability to work in a fast paced environment with a positive and adaptable approach.
- Proven strong technical understanding of software products.
- Collaboration with Developer teams on escalation issues.
- Curiosity is key! You have already researched our products and possibly downloaded our stack to test it out.
Benefits:
- At Elastic, you’ll have the opportunity to work in a vibrant young company next to some of the smartest and highly skilled technologists the industry has to offer.
