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Responsibilities
- Provide in-depth troubleshooting across various technologies
- Offer frontline technical support in mixed OS environment
- Use Service Now for incident management and customer interaction
- Escalate issues to next tier when necessary
- Support mobile devices using Enterprise Mobile Management (EMM)
- Aim to resolve issues on the first contact
- Write and maintain documentation for new or unidentified issues
Requirements
- 2 years college coursework
- 2 years of related experience, including help desk experience
- A+, Network+ Certification preferred
- 2-3 years in Customer Service and Desktop Support preferred
- Demonstrated ability to work independently and manage multiple tasks
- Basic knowledge of network infrastructure
- 35+ WPM typing speed
Benefits
- Salary range: $24.45 – $42.50 hourly
- Competitive compensation package with base salary and benefits
- Premium medical, dental, and vision benefits
- Generous paid parental leave
- Flexible paid time off policy
- Monthly wellness and productivity stipend
- Learning & Development stipend
