Systems Analyst Full Time

Description:

• Oxfam is a global organization that fights inequality to end poverty and injustice.
• We offer lifesaving support in times of crisis and advocate for economic justice, gender equality, and climate action.
• We demand equal rights and equal treatment so that everyone can thrive, not just survive.
• Oxfam America employees are able to work remotely, but should reside in one of the following states that are within a 200-mile radius of an OUS office located in Boston and Washington DC: ME, NH, VT, MA, RI, CT, NY, NJ, PA, DE, WV, VA, MD, NC or DC.

Responsibilities:

• Conduct detailed analysis of business processes and requirements.
• Perform routine maintenance and upgrades of multiple Salesforce Platforms including third-party applications.
• Monitor system performance and ensure data security and compliance with relevant regulations.
• Oversee user account and license management.
• Manage system backups and recovery plans to ensure system security and data integrity.
• Manage relationships with vendors to ensure ongoing support is in place and that issues are resolved promptly and effectively.
• Design and develop dashboards and reports using data from various systems, including ERP and other business applications.
• Schedule monthly, quarterly, and annual data pulls and manage reporting needs.
• Fulfill ad hoc report/query requests and identify opportunities for self-serve reporting options.
• Maintain and ensure dashboard reporting(s) are ready and accurate.
• Upload data as needed and work toward automating data loads to streamline process.
• Advocate and support the enhancement of the organization’s data culture through active participation.
• Provide technical expertise by troubleshooting and resolving help requests, addressing user questions from various countries.
• Collaborate with global system administration team and/or vendors to identify and fix issues or bugs.
• Provide technical expertise to support various teams in using and understanding system functionalities.
• Document system processes and configurations.
• In collaboration with internal stakeholders, develop and maintain user guides, and conduct training sessions that support end-users adoption and proficiency.
• Monitor system performance and coordinate with internal stakeholders to gather and define requirements for ongoing system improvements.
• Coordinate with the ERP Team to identify and support enhancement implementation process to increase operational productivity.
• Work with vendor(s) to ensure enhancement requests are prioritized and advocate for feature enhancements.
• Stay informed of new system functionalities and release updates to leverage new features for business optimization.
• Perform other duties as assigned.

Requirements:

• Certifications in computer science or related field(s), Associate degree, some studies in pursuit of Bachelor’s Degree, or a computer science or a related discipline or equivalent.
• 3-5 years of experience in systems analysis, project management, with a focus on grant management systems, ERP, and third-party applications.
• 1-3 years of experience in a Salesforce system administration role, preferably in the non-profit sector, and/or Salesforce System Administrator Certificate.
• 1-3 years of experience developing reports, dashboards, and data management.
• Advanced Excel skills, including formulas and conditional formatting, as well as other Business Intelligence tools for data analysis.
• A passion for exploring new technologies, learning rapidly, and leveraging tools to solve real-world business challenges.
• Strong analytic skills, and understanding of system security, backup, and recovery procedures.
• Highly organized, excellent problem-solving skills, detail-oriented, and collaborative.
• Passion for working with and enabling others to effectively leverage data and systems.
• Excellent interpersonal and communication skills across departments and levels.

Benefits:

• Salary range: $70,000 – $78,000 per year.
• Exempt status.
• Gender Just organization and equal opportunity employer.
• Zero tolerance policy for any sexual harassment, exploitation, and/or abuse.
• E-Verify employer.