Systems Engineer II, Infrastructure Full Time

Summary:

• iT1 is a leading national technology solution provider headquartered in Tempe, AZ.
• iT1 has been recognized by the Phoenix Business Journal’s “Best Places to Work” in Arizona for the past 12 years.
• The Systems Engineer II position is part of the managed services team, acting as a critical point of contact between iT1 Consulting, the organization, and iT1’s customers.
• Responsibilities include network troubleshooting, system administration, and ensuring tasks are completed according to iT1 standards.

Responsibilities:

• Support, monitor, test, and troubleshoot hardware and software-related issues.
• Research, resolve, and respond to internal and client issues within the scope of the NOC team’s responsibilities in a timely manner.
• Intermediate level of network troubleshooting and configuration (Meraki, Cisco, VPN tunnel creation, etc.).
• Intermediate level of troubleshooting Windows-based systems (e.g., Windows 10, file servers, and Windows Server platforms).
• Intermediate level of troubleshooting in Azure (e.g., server, storage, networking, active directory services).
• Support O365 office productivity software (e.g., Outlook, SharePoint, Teams).
• Provide internal IT support for sales and operations staff, including basic computer troubleshooting, phone, and email support.
• Advanced level of active directory management.
• Maintain and develop required diagrams, documentation, and procedures of Internal/Client environments.
• Update and maintain IT asset management records.
• Be a point of escalation for technical support issues.

Requirements:

• 5-7 years of network support experience.
• 5-7 years of previous infrastructure support experience.
• 5-7 years of O365 support experience.
• Bachelor’s Degree in Computer Science/Technology (preferred).
• Established track record in IT technologies (Linux/Windows Servers, Active Directory, Data Center and Client/Server Application Support).

Preferred Skills:

• Microsoft Certifications or experience.
• Experience with monitoring platforms and tools.
• Experience with using and/or modifying JSON scripts.
• Experience interacting with external customers.
• Excellent customer service and interpersonal skills.
• Good documentation skills.
• Ability to accurately follow written technical work instructions.
• Able to work in a structured environment.
• Strong organization, time management, and prioritizing skills.

Preferred Certifications:

• CCNA.
• CCNP.
• Azure Administrator.

Benefits:

• Health Insurance, Vision, Dental, and Life Insurance.
• Paid Vacation, Paid Holidays.
• 401K Plan with company match (eligible after 1 year of employment).
• In-house fitness center.