Provide services by communicating with customers and troubleshooting their emails & website-related technical issues via live chat and tickets in a timely manner.
Apply problem solving skills and resourcefulness and show our customers what customer obsession is really about.
Be a true ambassador by empowering our customers to build their online success!
Dive deep into the world of IT by daily polishing your technical expertise.
Deliver impactful work on a global scale.

C1 or native English proficiency.
C1 or native French proficiency.
Minimum 1-year of experience in the IT field, and/or in Technical Customer Support (a must).
Experience/strong knowledge in web hosting, and/or troubleshooting website-related issues (a must).
Ability to multitask and handle multiple customer inquiries simultaneously.
High emotional intelligence, with the ability to read customers’ sentiment and reflect back on the feedback provided.
Strong problem-solving skills and the ability to think critically when addressing tasks.
Ability to show empathy, tactfulness, and proactivity when interacting with customers.
Hunger for growth & a can-do attitude!
A curious and always learning mindset – if you don’t know, how can you find out more?
Owning your own growth through reflection, reviewing past interactions and preparing to take initiative on opportunities.
A typing speed of ≥ 50 WPM.
Availability for 40 hours per week (5 days a week) in agreed rotating timelines (including nights, and weekends).

A culture where everyone values the highest standards, freedom, and responsibility.
4-week course in technology, product, and communication areas.
Permanent remote working opportunity.
20 paid vacation days.
Bonuses: unlimited for upselling and efficiency based on KPIs.
Regular remote team-building and OKR events.
Tools needed for your personal development: Udemy account, Successors Academy course, Scribd subscription, Individual Development Plans etc.

Technical Customer Success Specialist (FR language) (Remote) Full Time

Log In