Technical Customer Success Specialist (PT language) Full Time

Responsibilities

• Communicate with customers to resolve billing, account, and technical issues
• Show exceptional customer obsession and focus on their success
• Offer additional services, tools, and products to customers
• Continuously improve your technical background and deliver impactful work

Requirements

• C1/native English proficiency and excellent Portuguese skills
• High IT curiosity and technical understanding
• Ability to multitask and handle multiple inquiries
• High emotional intelligence and strong problem-solving skills
• Empathetic, tactful, and proactive when interacting with customers
• Typing speed ≥ 50 WPM
• Availability for 40 hours per week, mainly in afternoon/evening/night shifts
• Computer with specified parameters and minimum internet speed of 50 Mbps
• Experience in customer service is a plus

Benefits

• Permanent remote opportunity
• Competitive monthly compensation starting at 600 USD
• Fully compensated 5-week initial training period
• Additional service fee (5%-30%) and commissions (10%)
• 20 paid suspension days
• Flexible compensation models and tools for personal growth
• Active internal growth opportunities