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Responsibilities:
- Offer superb support to open-source users and Enterprise customers.
- Develop technical expertise in GitOps and Akuity’s offerings.
- Recognize common support patterns and escalate as needed.
- Help develop and iterate on support playbooks and systems.
- Improve documentation for enhanced customer experience.
Requirements:
- Passion for direct user support and context understanding.
- Proactive and strategic problem-solving attitude.
- Strong systems thinking to identify root causes.
- Experience configuring and troubleshooting Kubernetes.
- Familiarity with software development lifecycle and GitOps.
Benefits:
- Commitment to open-source software.
- Collaborative and diverse work culture.
- Opportunities for personal ownership and growth.
