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Customer Support / Technology and IT

Technical Support Engineer w/ WordPress (1y contract | Remote) Contract

Summary:

  • iubenda is a legal-tech scale-up founded in 2011, now trusted by over 110K clients in the EU, the US, and 100+ more countries.
  • The company operates globally, developing and releasing innovative tech solutions.
  • They are a leader in their industry and have recently joined forces with team.blue, a worldwide leader in digital enablement.
  • iubenda provides SaaS solutions to approximately 1 million users and promotes a culture of continuous learning, transparency, and collaboration.

Responsibilities:

  • Researching, troubleshooting, and resolving issues with solutions.
  • Proposing solutions to customers regarding software-related questions about products.
  • Testing new features through Google Tag Manager and WordPress or Shopify.
  • Collaborating with the product and development team on new product features.
  • Providing technical training to the Customer Support team on products and integrations.

Requirements:

  • At least 1 year of experience as a Technical Support Engineer or in a similar position in an IT department.
  • Full professional proficiency in English and Italian.
  • Sound knowledge of WordPress plugins, themes, and debugging procedures.
  • Experience with Google Tag Manager.
  • Sound knowledge of web development tools (DevTools or Inspect Element).
  • Ability to reproduce problems and customer scenarios, and troubleshoot technical issues.
  • Basic knowledge of web development through HTML/CSS.
  • Able to draft internal technical documentation.
  • Exceptional soft skills and team spirit.

Benefits:

  • REMOTE WORK: You can work 100% remotely or, if preferred, from offices in Italy (Bologna and Milan) and Germany (Hamburg).
  • TRAVEL ALLOWANCE TO VISIT A COLLEAGUE: A budget will be provided to spend time with teammates across the world.
  • COMPANY RETREATS AND COWORKING GATHERINGS: Annual paid week-long gatherings to destinations like Venice, Sicily, and the Dolomites.
  • LEARNING BUDGET: Budget for certifications, events, courses, and books to sponsor professional growth.
  • ENGLISH CLASSES: Weekly online English classes during working hours.
  • WORK EQUIPMENT: An equipment allowance for optimal performance.
  • BRIGHT & COLLABORATIVE WORK ENVIRONMENT: A multicultural team with a strong team spirit.

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