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Responsibilities:
- Provide personalized support via various channels.
- Manage the ticketing system for our products.
- Diagnose and resolve technical issues.
- Educate customers on features and best practices.
- Escalate unresolved issues to the solutions team.
Requirements:
- 2+ years in a customer technical support role.
- BSc in Information Systems/Computer Science.
- Excellent Salesforce in-depth knowledge.
- Strong analytical and troubleshooting skills.
- Excellent communication skills, verbal and written.
- Fluent in English, additional languages a plus.
- Willing to work remotely across time zones.
- Experience with Power BI and Data analytics.
Benefits:
- Work with a dynamic and innovative team.
- Collaborate with industry-leading clients.
- Exposure to cutting-edge technologies.
- Flexibility of remote work and work-life balance.
- Competitive compensation and growth opportunities.
