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Marketing and Sales

Telephone Sales Rep – Outbound Full Time

Summary:

FLS Connect is hiring a Telephone Sales Representative for outbound fundraising calls, seeking individuals with experience in outbound sales and communication skills. This position offers the flexibility of working from home and comes with competitive pay, bonuses, and benefits for full-time employees.

Responsibilities:

  • Make outbound fundraising calls to solicit pledges for client projects.
  • Follow provided and client-approved messaging on every call.
  • Utilize fundraising call structure, appropriate political reasons, and transition phrases as required.
  • Use responsive listening to provide appropriate situational responses.
  • Meet and maintain project goals and efficiency metrics.
  • Occupancy ratio of 85%. (Occupancy = Logged Hours / Payroll Hours.)
  • 95% on-time (start of shift and back from breaks and lunch).
  • 95% shift adherence/absenteeism.
  • Demonstrate exceptional customer service and react quickly to the person being called.
  • Accept coaching and counseling with a positive attitude.
  • Maintain a professional appearance and behavior.
  • Stay focused on the current project and prepare for each call.
  • Perform other duties as assigned.

Requirements:

  • Must work full-time day shift Monday – Friday, and every other Saturday. Additional shifts may be required during peak busy season.
  • Must work in the continental United States.
  • Must own your computer (that meets system requirements), USB headset, web camera, and wired internet connection (no Wi-Fi).
  • Must have a quiet, uninterrupted, undistracted workspace to ensure professional interactions with clients.
  • Must pass a background check.
  • Communication Skills: Clear and effective verbal communication is essential for telephone fundraisers.
  • Voice Clarity and Tone: Telephone fundraisers should have a pleasant and engaging voice with good pronunciation and diction.
  • Stamina: Telephone fundraisers should have the physical stamina to maintain energy and enthusiasm during extended periods of talking.
  • Sitting or Standing: Telephone fundraisers typically work on computers with headsets attached where they are seated for most of their shifts.
  • Manual Dexterity: Basic computer skills are often required for data entry and managing donor information.
  • Hearing and Listening Abilities: Good hearing and active listening skills are critical for telephone fundraisers.
  • Vision Abilities: The primary duty of this position is to read and comprehend scripts displayed on a computer monitor.
  • Multitasking: Telephone fundraisers often have to manage multiple tasks simultaneously, such as entering data while conversing with donors.
  • Emotional Resilience: Fundraising can sometimes be challenging, as fundraisers may encounter rejection or negative responses.

Benefits:

  • Paid Training (weeks 1-3) at $11 per hour (or state minimum wage, whichever is higher).
  • The base wage of $16 per hour after completing 3 weeks of training, with a bonus potential of earning up to $20 per hour.
  • A retention bonus of $500 is available after 7 weeks, based on performance.
  • Referral bonus program.
  • Benefits for full-time employees include paid time off, Retirement with matching, Health with Health Savings Account, Dental, Vision, Life, and Disability insurance.

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Job Overview