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Summary
TTEC, a global leader in customer experience since 1982, offers a remote Trainer Manager role in Colombia. This position focuses on managing training programs to enhance team engagement and success. TTEC, certified as a Great Place to Work® in Colombia, fosters an inclusive, diverse workplace, supporting employee growth and community involvement.
Responsibilities
- Manage daily operations, processes, and reporting.
- Improve the main success metrics associated with training goals.
- Deliver excellent customer service and communication.
- Develop, support, and evaluate the team to help them reach for amazing.
- Ensure your team has the tools, systems, and support needed to perform trainings.
Requirements
- 1-year minimum experience managing training or adult learning programs in Spanish and English.
- 4+ years’ experience in training and adult learning.
- Nurture an inclusive learning environment.
- Coaching, reporting, and analysis skills.
- Customer and employee-focused mindset.
- Working knowledge of database applications such as MS Office (Excel, Outlook, PowerPoint), Oracle, Kronos, Tandberg.
- Call center with Healthcare and/or Medical Interpreter Experience.
Benefits
- Supportive of your career and professional development.
- An inclusive culture and community minded organization where giving back is encouraged.
- A global team of curious lifelong learners guided by our company values.
- Paid time off (PTO) and wellness and healthcare benefits.
- A great compensation package and performance bonus opportunities, benefits you’d expect and maybe a few that would pleasantly surprise you (like tuition reimbursement).
